Wink Hub Connectivity Requirement!

Dear Wink Users,

Wink takes your privacy very seriously, and we periodically update our software to protect our users. In order to continue to ensure the security and connectivity of your smart home, your Hub must be on version 4.1.23 (released on 08/28/2018) or higher. The latest version is 4.3.60. If your Hub has an "Update Required" banner in the Wink app, you will need to update your Hub by tapping on the banner.

Failure to update a Hub running software versions below 4.1.23 by May 30, 2020 will result in your Hub becoming permanently disconnected from the Wink network.

If you have a Hub that is currently disconnected, or has never been connected to the Wink network, it is important that you connect and update your Hub before May 30, 2020. 

For Hub 1 users, please move your Hub at least 15 feet away from your router if you are having trouble updating.

Please direct any questions to questions@wink.com.

Thank you for being part of the Wink network!

Wink Hub 2 Firmware Update

A new Wink Hub 2 firmware is rolling out! Version 4.3.46 will be available for some users starting today. As your Wink Hub 2 system becomes eligible for the update, a banner will appear in the Wink app on the “Hubs” page and when attempting to provision new devices. This new firmware improves the Hub’s capabilities, stability, and ease of use. Our teams will be hard at work building future releases to continue supporting your Wink Hub 2. There will be more updates to share as we move forward.

Version 4.3.46 includes the following fixes and improvements:

• Fixed issue in which the Hub is not found during set-up and when updating Wi-Fi information

• Detects and resolves Local Control shutdowns

• Fixed issue of prematurely reaching the 50 device limit for Lutron support

• Yale lock control improvements

• Z-Wave stability improvements

Our support team is available if you need any assistance with the update, or with your devices in general. You can contact us Monday through Saturday from 11am to 9pm Eastern. Call us at 1-844-Wink-App to speak with a live tech. You may also DM our team on Facebook, DM @WinkSupport on Twitter, or send an email to Questions@Wink.com. Thank you!

NEW WINK HUB FIRMWARE UPDATE!

We’re pleased to announce the newest Wink Hub update is now available. This means the Hub to Hub 2 transfer option is now active. If you have a Wink Hub 2 with no devices connected to it, you may now transfer everything over from your original Wink Hub. We know many of you have been waiting for this update for a long time, so we wanted to make sure it was right. Thank you for your patience!

*Please note: We recommend placing your Wink Hub at least 15 feet away from your wireless router before you update to reduce interference.

Once you are up to date, you can go to the Hub 2 page and initiate the transfer by selecting “Yes, Replace Hub”.

We’ve also been working to improve the Z-Wave functionality of the Hub and will continue to make improvements to Z-Wave stability on future updates. If the Wink app shows an update is available for your Hub 2, we suggest you grab it! The update will contain the very same Z-Wave improvements.

Additionally, we have included updates for select Sylvania bulbs and lighting products. Please note that your Sylvania light will go from Off to On to let you know when it's done updating. The firmware update, version 0.0b10 / 2.3b02, applies to the following models:

• Sylvania A19 Dimmable (Model No. 74696)

• Sylvania A19 RGBW (Model No. 73693)

• Sylvania Flush Mount Adjustable White (Model No. 72567)

The firmware update, version 0.0b10 / 2.3b04, applies to the following model:

• Sylvania PAR38 Dimmable (Model No. 74580)

If you have any issues updating your Wink Hub, give us a call and let our friendly team assist. We're always here to address your questions or concerns, take feature requests, or help with anything along the way. Our real live Wink Support technicians are available at 1-844-WINKAPP, from 11AM to 9PM EST, Monday through Saturday. You can also reach out 24/7 via email (questions@wink.com) or on Twitter (@WinkSupport).

NEW WINK HUB 2 UPDATE AVAILABLE!

We're thrilled to announce our latest firmware release for Wink Hub 2. And you're thrilled too because we've listened to your feedback and concerns.

So what's in this release?

First, we've corrected the issue with Wink and Sonos control integration — they get along great now, keeping your smart home rockin' and rollin' just like before.

Second, we noticed some Yale lock users having issues with Z-Wave stability when adding or changing user codes. We've temporarily removed the code change feature while continuing to make improvements to Z-Wave stability across the board. You can still access your Yale user codes on the lock itself. We'll do our best to reintegrate this feature soon.

Third, this release also includes updates for select Sylvania bulbs and lighting products. Please note: your Sylvania light will go from off to on to let you know when it's done updating.

Finally, we usually release Wink Hub and Wink Hub 2 firmware updates at the same time. But after encountering some bumps in the road surrounding Hub database transfer, we are postponing the Wink Hub firmware release until later this year.

As always, we're here for your questions, comments, concerns, fave recipes, or anything else you'd like to share. You can talk to a real live Wink Support employee at 1*844*946*5277, from 11 AM to 9 PM EST, Monday through Saturday. You can also reach out 24/7 via email (questions@wink.com) or on Twitter (@WinkSupport).

Introducing a New Approach to Home Safety

Today we're excited to unveil new experiences that blend hardware and software in a friendly, non-intimidating way to elevate people's feeling of safety and security in their home.

Meet Wink Bright, Home Sitter, and Moonlight.

Wink Bright

Wink Bright is the smart essentials lighting kit and a perfect gateway into the smart home for people who are considering it, but not sure where to begin. Wink Bright includes one Wink Hub 2 and two SYLVANIA Smart A19 Dimmable light bulbs.

Furthering Wink's commitment to simplifying smart home setup, Wink Bright arrives pre-paired, meaning the SYLVANIA bulbs are already connected to Wink Hub 2.

Simply plug in and connect Wink Hub 2 to your router, twist in and turn on the light bulbs, and download the Wink app. Once you've created an account, Wink will recognize the products within Wink Bright, guide you through a few simple steps, and then you're ready to go. 

Wink Bright is the perfect complement to two new free services we're excited to introduce within the Wink app: Home Sitter and Moonlight. 

New Wink App Services

We recently conducted in-home studies and learned that people view light as intrinsic to their feeling of security and safety. The most cited use cases? Lights being used as a deterrent (to make it look like someone is home) and for outdoor security (to ward off intruders or animals).

We created Home Sitter and Moonlight with those learnings in mind.

Home Sitter

Remember that scene from Home Alone where Kevin tricks Harry and Marv into thinking everyone is home, courtesy of lights, stereo turntables, mannequin manipulations, and a cut-out of Michael Jordan moving around on a toy train?

Home Sitter accomplishes the same goal with just a few taps in the Wink app. It makes it look like someone is home when you're away by turning your smart lights on and off in a way that mimics natural, human patterns.

Confirm your home location, the lights you'd like Home Sitter to control, and breathe easy the next time you're away from home for an extended period of time. Wink ensures the cadence never looks forced (your lights won't turn on during broad daylight or at 4:00am when you'd expect everyone to be asleep).

Moonlight

Moonlight ensures you always return to a well-lit, inviting home by turning your smart lights on and off at predetermined times. Select the smart lights you want Moonlight to control - whether it's outdoor lights or indoor lights near your home's entryway - and Wink will take it from there. 

Moonlight defaults to the sunrise and sunset times in your local area. You can also have Moonlight jump into action between sunset and midnight or sunset and 2:00am.

Where is this available?

Wink Bright has an MSRP of $119 (U.S.) and is available for pre-order starting today on Wink.com, HomeDepot.com, and HomeDepot.ca. Orders will begin to be fulfilled in one to two weeks.

Both Home Sitter and Moonlight can be found in a new Services menu within the Lights & Power section of the Wink app (make sure you update to version 6.0 if your Wink app doesn't auto-update).

They're a great way to amplify how you can use Wink Bright, but can also be used with any Wink-compatible lighting product, including light bulbs, dimmers, outlets, and switches.

A little light goes a long way

In Wink's Smart Home Index - a national data report focused on smart home behavior - we found that of the Americans that have purchased a connected product, 44% did so to keep their home safe.

We see a lot of opportunity to elevate people's feeling of home safety by creating experiences that blend hardware and software together in a friendly and non-intimidating way.

Light is a natural place to start and we'll be upping the ante later this year. Stay tuned!

Wink expands support for Lutron Caséta Wireless products

Yesterday we pushed the latest version (5.7) of the Wink mobile app live and with it, added a whole bunch of new Lutron products to the Wink ecosystem! 

Wink Hub 2 now supports the full line of Lutron Caséta Wireless switches and dimmers. In addition, both the Wink Hub and Wink Hub 2 now support the two-button (PJ2-2B) remote.

With Wink + Lutron, you can easily set the lighting to match your mood or turn off lights left on from afar using the Wink app.

In fact, that same ease of use provides the perfect solution to two interesting discoveries uncovered in our new Smart Home Index (which explores smart home consumer behavior patterns nationwide):

• Nearly three quarters (71%) of Americans wish they could monitor their home when they’re away.
• 51% of Americans have forgotten to turn off a light before leaving home in the past six months.
• If you’re interested in adding a Lutron product to your home, here’s the complete list of Wink-compatible models:

Wink Hub

• In-Wall Dimmer (PD-6WCL)
• Plug-in Dimmer (PD-3PCL)
• 2 Button Remote (PJ2-2B)
• 3 Button Remote with Raise/Lower (PJ2-3BRL)

Wink Hub 2

• In-Wall Dimmer (PD-6WCL)
• Plug-in Dimmer (PD-3PCL)
• 2 Button Remote (PJ2-2B)
• 3 Button Remote with Raise/Lower (PJ2-3BRL)
• In-Wall Dimmer PRO (PD-10NXD)
• In-Wall ELV + Dimmer (PD-5NE)
• In-Wall Neutral Switch (PD-6ANS)
• In-Wall Switch PRO (PD-5WS-DV)

Where in the Walmart World is Wink Hub 2?

Wink Hub 2 is now available for purchase in select Walmart stores. But which ones? To make it easier for you, we’ve created an interactive map that shows which Walmart locations carry Wink Hub 2 along with other Wink-compatible smart products. 

See you at Walmart!

How To: Transfer Products From Your Wink Hub to Wink Hub 2

If you’re an original Wink Hub owner considering an upgrade to Wink Hub 2, we’ve made it quick and easy to move all of your connected devices, automations, and personal settings from the Wink Hub to Wink Hub 2.

Just make sure you have version 5.1 of the Wink app installed, follow these steps (the Wink app will do the heavy lifting), and the transition will be effortless.

Hub Transfer Process

Step 1: Make sure your original Wink Hub is plugged in and updated with the latest firmware version. 

Step 2: Plug in your Wink Hub 2 and the Wink app will automatically detect and connect it to your Wink account. Wink Hub 2 will then complete an update so that it’s running latest firmware version.

Step 3: Once the update is complete, the Wink app will then ask if you would like to transfer the products from your Wink Hub to Wink Hub 2. You may begin the transfer immediately, or choose to do it later by tapping “No, I’ll use both Hubs.” The transfer menu can later be accessed from the Hub Settings page within the Wink app.

Step 4: Enter your Wink account password to initiate the transfer. The transfer typically completes in a matter of minutes and in no more than ten minutes.

*In the unlikely event there is an error during the transfer process, the Wink app will prompt you with an error message.

Step 5: Once completed, a success message will appear in the app. All of your products and settings, including the Hub name, will be restored under your new Wink Hub 2. Your original Wink Hub will revert to factory settings.

Reconnecting Lutron Products

The transfer process will migrate all Lutron products, and the automations you've created with them, over to Wink Hub 2. After the transfer is completed, Wink will prompt you to connect each of your Lutron products with one tap in the Wink app, and one quick physical interaction on each product. The reason for this is that Lutron's proprietary radio does not allow for direct product transfer.

Step 6: Once the transfer process completes, you will be prompted to reconnect your Lutron products. Tap “Reconnect” and you will see a full list of your Lutron products. You can also do this at a later time (just keep in mind that Lutron products will remain offline until this is completed).

Step 7: Tap “Connect” next to each Lutron product and follow the in-app prompts.  If you decide to do this at a later time, you’ll be prompted with a banner the next time Wink detects you have Lutron products that need to be reconnected.

Step 8: After each Lutron product is reconnected, a green checkmark will appear next to it. Once all of your Lutron products have been reconnected, tap “Done.”

Then you’re good to go!

Wink Hub 2 Is Now Available

It’s stronger. It’s faster. It’s more reliable. And starting today, you can purchase it for just $99 USD on Wink.com. Wink Hub 2 is now available.

When we first took to the drawing board, we knew we wanted Wink Hub 2 to be for everyone, regardless of technical know-how or familiarity with the smart home. Every new hardware feature and software improvement was created and designed with that in mind.

If you’re a veteran user, Wink Hub 2 has a much more powerful processor, enabling us to run advanced automations locally while making control of your smart products lightning fast. Original Wink Hub owners that want to upgrade can also take advantage of our new hub-to-hub transfer process, which migrates your smart home over to Wink Hub 2 in just a few minutes through the Wink app.

If you’re just getting your feet wet with the smart home, we think you’ll like the dramatically simplified setup process, the Ethernet port that improves network connectivity, and the industrial-grade security features. We’re also all about providing choice when it comes to buying connected devices. That’s why Wink Hub 2 works with more smart home technologies than any other hub — so you can choose from hundreds of products by 31 trusted brands.

We’re proud of what we’ve created and we hope you enjoy it!

In addition to Wink.com, Wink Hub 2 is available today at Amazon.com, The Home Depot, and select Walmart stores nationwide. Availability at Home Depot Canada will follow in the coming weeks. The original Wink Hub is available for $69 USD while supplies last and we will continue to support and update it just as we always have.